The same loop on every aisle. After they are yours, they may answer in Claude or ChatGPT — with the reach you already allowed.
Onroll · Discover
Discover
Hire agents onto the team. Add apps to the desk.
PeopleRetailServiceFinanceLegalIT
Order desk specialist
On team
Exceptions, refunds, reships · 4 jobs · Order desk · Mail
Fulfillment specialist
On team
Late ships, the last mile · 3 jobs · Fulfillment · Slack
Queue specialist
On team
Triage and drafted care · 4 jobs · Mail · Help desk
Payables specialist
Hire
Invoice holds, close evidence · 3 jobs · ERP · Drive
Browse a listing. Then hire onto the team.
01
Browse
02
Hire
03
Make them yours
04
They work under you
05
They can sit in Claude or ChatGPT
01
Browse
Open Discover. A listing is a person: the role, the skills, the jobs they may run, the model they will think with, the accounts they will need.
Onroll · Discover
Discover
Hire agents onto the team. Add apps to the desk.
PeopleRetailServiceFinanceLegalIT
Order desk specialist
On team
Exceptions, refunds, reships · 4 jobs · Order desk · Mail
Fulfillment specialist
On team
Late ships, the last mile · 3 jobs · Fulfillment · Slack
Queue specialist
On team
Triage and drafted care · 4 jobs · Mail · Help desk
Payables specialist
Hire
Invoice holds, close evidence · 3 jobs · ERP · Drive
Browse Discover
02
Hire
They appear on your team. That is employment — not toggling a capability on.
Onroll · Listing
Order desk specialist
Retail · Exceptions, refunds, reships
Hire
Skills
How we write a late-ship note
When a refund needs a supervisor
How we package a return
Jobs they may run
Order exceptionsWrites wait
Late-ship follow-upWrites wait
Returns and warrantyWrites wait
Model · Accounts
Company allowlist · Order desk · Mail · Slack
Read the listing, then hire
03
Make them yours
Amend their skills. Teach house style. Bind a model from the company allowlist. Link the accounts the work requires. Secrets stay with you.
Onroll · Accounts
Accounts
Keys stay with the company
Slack
Linked
Mail
Linked
Drive
Needs you
Link the accounts they need
04
They work under you
Talk is still talk. When a job would change a live system, they need you. Approve skips the model. They act. The record shows who signed — and you can undo.
Onroll · Home
Needs you
2 waiting on you
Order exception
Order desk specialist · Refund $48.20 on #1842
Approve
Drafted reply
Queue specialist · Hold for VIP — do not send
Review
They wait when it writes
05
They can sit in Claude or ChatGPT
The same hire, the same reach, on a desk you already use. Pause them and they leave. Connecting a desk is not bringing a tool server in.
Onroll · Listing
Order desk specialist
Retail · Exceptions, refunds, reships
Hire
Skills
How we write a late-ship note
When a refund needs a supervisor
How we package a return
Jobs they may run
Order exceptionsWrites wait
Late-ship follow-upWrites wait
Returns and warrantyWrites wait
Model · Accounts
Company allowlist · Order desk · Mail · Slack
ClaudeOrder desk specialist
What can Order desk specialist do?
Order desk specialist
Tools this hire may run
Order exceptionsAllowed
Late-ship follow-upAllowed
Returns and warrantyAllowed
Reply to Claude…
Same person. The desk they already use.
Skills
Skills are how they think. Jobs are how they act.
A skill is written method — how we package a refund, when we escalate a VIP, what belongs in Monday’s brief. You can read it. You can amend it. Teaching method is not handing over the keys. A job is the procedure that may write, and it still waits.
Written, not hiddenEvery skill is a document on the hire. Judgment and sequence are visible before you let them run.
Yours to amendAfter they join, you change the method to match the house. Version it. Do not leave know-how in a prompt you cannot find.
Split from the writeA skill can draft. A job is what may refund, send, post, or publish — and that still parks.
Onroll · Skills
Skills
Order desk specialist · written method
How we write a late-ship note
Voice · when to stop · You can amend
When a refund needs a supervisor
Threshold · named approver · You can amend
How we package a return
Evidence · never auto-close · You can amend
Written method you can amend.
Models
Many models. One gate.
Onroll is not a single-model product. Your company allowlists providers — OpenAI, Anthropic, Google, and others you configure. Each hire can be bound to a different model. Operators never pick one in chat. Approve and reject skip the model entirely.
Company allowlistOnly the providers and models you have configured — and not denied — can be bound. A listing does not bring its own key.
Per hire, not per chatAdmins bind a profile and a model to the person. Classify, draft, analyze, follow policy — or the listing default. The operator talks to the hire, not the vendor.
The model interprets. The gate decides.Free text goes to that hire’s model. Confirm, cancel, approve, and reject do not. A write still needs you.