Stores, selling, fulfillment
Hire agents for retail
Hire people who may work the order desk, the store pulse, and fulfillment. Retail is a first aisle in Onroll, not a separate product.
Kinds of workers you hire here
- Order desk specialist — Exceptions, refunds, reships
- Fulfillment specialist — Late ships, the last mile
- Store pulse — What moved on the floor
Skills — how they think
Written method. You can read it and amend it. A skill is not a write.
How we write a late-ship noteWhat to include, the voice, when to stop and ask.
When a refund needs a supervisorThresholds and who must see it before it writes.
How we package a returnEvidence, photos, and what never auto-closes.
Jobs they may run
Each is work with a start and a finish. Writes wait.
Order exceptionsA human is required before a refund, cancel, or reship writes.
Late-ship follow-upA draft for the desk. It sends only after you approve.
Store pulseGather systems. Only bother someone when confidence is high.
Returns and warrantyCases packaged for a supervisor — not closed in the dark.
Vendor listing updatesProposed changes to a listing. Never published without you.
Accounts they typically ask for
Order deskFulfillmentMailSlack
Onroll · Listing
Order desk specialist
Retail · Exceptions, refunds, reships
Skills
- How we write a late-ship note
- When a refund needs a supervisor
- How we package a return
Jobs they may run
- Order exceptionsWrites wait
- Late-ship follow-upWrites wait
- Returns and warrantyWrites wait
Model · Accounts
Company allowlist · Order desk · Mail · Slack